FAQs

Do you have sizing information?

Since sizing and cuts will vary between styles, we try our best to include as much information as we can in the item descriptions. If you have a specific sizing question or would like more information, please contact us before purchasing!

Which payment methods do you accept?

We accept PayPal, ShopPay, Google Pay, Apple Pay and the following credit cards: Visa, Master Card, and American Express

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

Boutique Envy is NOT RESPONSIBLE for any lost or stolen merchandise. If your package has been confirmed as delivered via USPS and you did not receive it, you must file a claim with USPS as we are not responsible for lost or stolen packages. Please double check that your shipping address was input correctly. Shipping addresses cannot be updated once tracking has been assigned.

When will my order be shipped?

Thank you for your purchase!
Once an order has been processed or shipped, it CANNOT be modified. We are unable to make any changes or additions to an order after it has been shipped.

Processing for all orders will take an estimate of 3-5 business days (weekends & holidays not included). The shipping timeframe for orders with priority service will begin once processing time has completed. All orders will ship in the order in which they were placed. Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow 24-72 hours for updates to be reflected.

Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Our customer service team will always provide exceptional service and help in these situations. Please know we are working incredibly hard to fulfill your orders. 

We do not offer Saturday or Sunday delivery!

SHIPPING RATES

  • Standard Shipping (3-5 business days): $9.00

  • Standard Shipping with Signature Confirmation: $11.50

  • Overnight Shipping: $25.50

INTERNATIONAL:

  • International Priority Shipping (6-10 business days): $25.85

  • International Priority Express (3-5 business days): $44.00

 *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.